Terms of Service
Study Abroad Consultancy & EduTech Platform Terms and Conditions
Contents
1. Agreement Overview
Welcome to UKCoSA Global ("Company," "we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and UKCoSA Global Ltd, a Study Abroad Consultancy and EduTech Company registered in England and Wales.
Key Points of This Agreement:
- ✓ Covers both Study Abroad Consultancy and EduTech Platform services
- ✓ Defines rights and responsibilities for all parties
- ✓ Establishes payment terms and refund policies
- ✓ Outlines intellectual property protections
- ✓ Sets dispute resolution procedures
By accessing our website, using our services, registering for our platform, or engaging our consultancy services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Important Notice:
These Terms include important provisions such as binding arbitration and class action waiver that affect your legal rights. Please read them carefully before using our services.
Company Information:
UKCoSA Global Ltd
85 Great Portland Street, First Floor
London, England, W1W 7LT
United Kingdom
Company Registration Number: 15450569
2. Our Services
UKCoSA Global provides comprehensive Study Abroad Consultancy and EduTech Platform services designed to help students achieve their international education goals.
Study Abroad Consultancy
- • University application assistance and guidance
- • Course selection and institution matching
- • Scholarship identification and application support
- • Visa application assistance and documentation
- • Pre-departure and post-arrival support services
- • Educational loan and financial aid guidance
- • Accommodation and travel arrangement assistance
EduTech Platform Services
- • Online consultation booking and scheduling
- • Digital document management and submissions
- • Virtual meetings and webinar access
- • Mobile application with push notifications
- • AI-powered university matching algorithms
- • Progress tracking and application management
- • Educational resources and content library
International Coverage
- • United Kingdom universities and colleges
- • United States educational institutions
- • Canadian universities and colleges
- • Australian education providers
- • European institutions (Germany, Netherlands, etc.)
- • Other international destinations
- • Country-specific visa and immigration support
Support Services
- • 24/7 technical support for platform issues
- • Dedicated consultancy support during business hours
- • Emergency assistance for urgent matters
- • Alumni network and ongoing support
- • Career guidance and job placement assistance
- • Regular webinars and educational events
- • Multi-language support (English, Hindi, etc.)
Service Limitations:
While we provide comprehensive guidance and support, we cannot guarantee admission to any specific institution, visa approval, or scholarship awards. Final decisions rest with the respective universities, government agencies, and scholarship providers.
3. Eligibility & Registration
Eligibility Requirements:
- • Age 18+: You must be at least 18 years old to independently use our services
- • Age 16-17: May use services with parent/guardian consent and involvement
- • Under 16: Require explicit parental consent and direct parental involvement
- • Legal Capacity: Must have legal capacity to enter into binding agreements
- • Accurate Information: Must provide true, accurate, and complete information
- • Compliance: Must comply with all applicable laws and regulations
Registration Process
- 1. Account Creation: Complete registration form with accurate personal information
- 2. Email Verification: Verify your email address through confirmation link
- 3. Profile Completion: Add educational background and study preferences
- 4. Document Upload: Submit required documents for verification (if applicable)
- 5. Agreement Acceptance: Accept these Terms of Service and Privacy Policy
- 6. Payment Setup: Configure payment methods for service fees (if applicable)
Account Security:
- • You are responsible for maintaining the confidentiality of your account credentials
- • You must notify us immediately of any unauthorized account use
- • We recommend using strong passwords and enabling two-factor authentication
- • You are liable for all activities that occur under your account
4. User Responsibilities
Information Accuracy
- • Provide accurate and complete personal information
- • Submit genuine academic documents and certificates
- • Update information promptly when changes occur
- • Verify all submitted information before submission
- • Notify us of any errors or discrepancies
Legal Compliance
- • Comply with all applicable local and international laws
- • Respect intellectual property rights
- • Follow university and institutional guidelines
- • Adhere to visa and immigration requirements
- • Report any legal issues that may affect services
Platform Usage
- • Use platform services for legitimate educational purposes only
- • Respect other users and maintain professional conduct
- • Protect login credentials and account security
- • Report technical issues and security concerns
- • Follow platform guidelines and community standards
Prohibited Activities
- • Submitting false or fraudulent information
- • Attempting to hack or compromise platform security
- • Sharing account credentials with unauthorized persons
- • Using services for illegal or unauthorized purposes
- • Harassment or inappropriate behavior toward staff or users
Consequences of Violations:
Violation of these responsibilities may result in account suspension, service termination, forfeiture of fees, and potential legal action. We reserve the right to investigate suspected violations and cooperate with law enforcement agencies.
5. Study Abroad Consultancy Terms
Service Scope and Limitations:
What We Provide
- • Expert guidance and counseling
- • Application assistance and review
- • Document preparation support
- • University and course recommendations
- • Visa application guidance
- • Scholarship identification and support
- • Pre-departure preparation
What We Cannot Guarantee
- • University admission decisions
- • Visa approval outcomes
- • Scholarship award confirmations
- • Specific processing timeframes
- • Third-party service outcomes
- • Changes in institutional policies
- • Immigration law modifications
Consultancy Agreement Terms:
Duration: Consultancy services typically span 6-18 months depending on the chosen package
Communication: Regular updates via email, phone, and platform notifications
Meetings: Scheduled consultations as per service package agreement
Documentation: All communications and decisions documented for reference
Modifications: Service scope changes require written agreement and may incur additional fees
Time-Sensitive Nature:
Educational applications are subject to strict deadlines. You must provide required information and documentation within specified timeframes. Delays may affect application outcomes and we cannot be held responsible for missed deadlines due to late submissions from your end.
6. EduTech Platform Terms
Platform Availability
- • We strive for 99.9% uptime but cannot guarantee continuous availability
- • Scheduled maintenance will be announced in advance
- • Emergency maintenance may occur without prior notice
- • Service interruptions due to force majeure events excluded
- • Mobile app and web platform may have different availability
Mobile Application
- • Available for iOS and Android devices
- • Regular updates may be required for optimal functionality
- • Device compatibility requirements may change over time
- • Push notifications can be managed through app settings
- • Data usage charges from your mobile carrier may apply
Data Storage & Backup
- • Documents stored securely in encrypted cloud storage
- • Regular automated backups of user data
- • Data retention as per our Privacy Policy
- • Users responsible for maintaining local copies of important documents
- • Data export options available upon request
AI & Automated Services
- • AI recommendations are based on available data and algorithms
- • Automated matching should be verified with human consultants
- • AI outputs are suggestions, not guarantees
- • Machine learning improves over time but may have limitations
- • Final decisions should always involve human consultation
Platform Updates and Changes:
We regularly update our platform to improve functionality, security, and user experience. Major changes will be announced through email notifications and platform announcements. Continued use of the platform after updates constitutes acceptance of the changes.
7. Payment Terms & Refund Policy
Payment Terms:
- • Service Fees: Clearly outlined in service packages and confirmed before payment
- • Payment Methods: Credit/debit cards, bank transfers, digital wallets, and other approved methods
- • Currency: Fees quoted in GBP, USD, INR, or other applicable currencies
- • Payment Schedule: May be structured as one-time, installments, or milestone-based payments
- • Late Payments: May result in service suspension and additional charges
- • Tax Compliance: All applicable taxes and fees will be clearly indicated
Refund Eligibility
- • Services not yet commenced: 100% refund within 7 days
- • Early cancellation: Prorated refund minus processing fees
- • Service quality issues: Case-by-case evaluation
- • Platform technical failures: Service credits or refunds
- • Force majeure events: Flexible refund policies apply
Non-Refundable Items
- • Third-party fees (application, visa, courier charges)
- • Services already delivered or substantially completed
- • Document preparation and submission fees
- • Translation and certification costs
- • Consultation fees for completed sessions
Refund Processing:
• Refund requests must be submitted in writing with supporting documentation
• Processing time: 7-14 business days after approval
• Refunds processed to original payment method when possible
• Bank transfer fees may be deducted from refund amount
• Currency exchange rates at time of refund processing apply
8. Intellectual Property Rights
Our Intellectual Property
- • Website content, design, and functionality
- • Mobile application and software code
- • Educational materials and resources
- • Proprietary methodologies and processes
- • Trademarks, logos, and brand elements
- • AI algorithms and matching systems
- • Database structures and content organization
Your Content Rights
- • You retain ownership of your personal documents
- • Grant us license to use content for service delivery
- • We may use anonymized data for service improvement
- • Testimonials and reviews may be used for marketing
- • Right to request content removal upon service termination
Third-Party Content
- • University information provided under license agreements
- • Course data sourced from official institutional sources
- • Immigration information from government sources
- • Third-party tools and integrations have separate terms
- • Respect third-party intellectual property rights
Prohibited Uses
- • Copying or reproducing platform content
- • Reverse engineering software or algorithms
- • Creating derivative works without permission
- • Commercial use of our intellectual property
- • Trademark or copyright infringement
DMCA Compliance:
We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been infringed, please contact us at legal@ukcosaglobal.org.uk with detailed information about the alleged infringement.
9. Disclaimers & Limitations of Liability
Important Legal Notice:
THE FOLLOWING DISCLAIMERS AND LIMITATIONS OF LIABILITY ARE FUNDAMENTAL TO OUR AGREEMENT. PLEASE READ THEM CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS.
Service Disclaimers
- • Services provided "as is" without warranties
- • No guarantee of specific outcomes or results
- • University admission decisions beyond our control
- • Visa approvals subject to government discretion
- • Scholarship awards determined by funding bodies
- • Third-party service availability and quality not guaranteed
Technology Disclaimers
- • Platform availability subject to technical limitations
- • AI recommendations are automated suggestions only
- • Data accuracy depends on source information quality
- • Internet connectivity issues beyond our control
- • Device compatibility may vary
- • Third-party integrations may experience interruptions
Limitation of Liability
- • Liability limited to fees paid for services
- • No liability for indirect or consequential damages
- • No compensation for opportunity costs or losses
- • Force majeure events exclude liability
- • Third-party actions beyond our responsibility
Time Limitations
- • Claims must be brought within one year of occurrence
- • Statute of limitations may vary by jurisdiction
- • Written notice required for formal claims
- • Documentation must be preserved for claims
- • Delay in claims may affect enforceability
Legal Jurisdiction Variations:
Some jurisdictions do not allow certain limitations of liability or disclaimers of warranties. In such jurisdictions, our liability and disclaimers shall be limited to the maximum extent permitted by applicable law.
10. Account Termination
User-Initiated Termination
- • Account closure request via email or platform
- • 30-day notice period for consultancy services
- • Immediate termination for platform-only users
- • Outstanding payments must be settled
- • Data export available upon request
- • Refund eligibility per refund policy
Company-Initiated Termination
- • Violation of terms and conditions
- • Fraudulent or illegal activity
- • Non-payment of fees after notice period
- • Inappropriate behavior toward staff
- • Breach of platform usage policies
- • Legal or regulatory requirements
Termination Process:
- 1. Notice: Written notice provided to registered email address
- 2. Grace Period: Opportunity to remedy violations (if applicable)
- 3. Data Backup: User notified to backup important data
- 4. Account Suspension: Temporary suspension before permanent closure
- 5. Final Settlement: Outstanding payments and refunds processed
- 6. Data Deletion: Account data deleted per privacy policy
Post-Termination Effects:
• Loss of access to platform services and content
• Ongoing obligations survive termination (payment, confidentiality)
• University applications in progress may be affected
• No obligation to continue service delivery
• Alumni services may be discontinued
11. Dispute Resolution
Step 1: Direct Resolution
- • Contact customer service team first
- • Provide detailed description of issue
- • Allow 7-14 business days for resolution
- • Document all communications
- • Escalate to senior management if needed
Step 2: Mediation
- • Voluntary mediation through recognized service
- • Costs shared between parties
- • Confidential process with neutral mediator
- • 30-60 day timeline for completion
- • Non-binding recommendations
Step 3: Arbitration
- • Binding arbitration for unresolved disputes
- • Governed by Arbitration Act 1996 (England)
- • Single arbitrator unless otherwise agreed
- • London, England as arbitration seat
- • English language proceedings
Class Action Waiver
- • No class action lawsuits permitted
- • Individual disputes only
- • No consolidation of claims
- • Waiver applies to maximum extent allowed by law
- • Opt-out rights where legally required
Dispute Resolution Contact
Email: legal@ukcosaglobal.org.uk
Phone: +44-2033930576
Address: Legal Department, UKCoSA Global Ltd
85 Great Portland Street, First Floor, London, England, W1W 7LT
Response Time: 5-10 business days
12. Governing Law & Jurisdiction
Applicable Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Where services are provided internationally, local consumer protection laws may also apply to the extent they cannot be excluded.
International Considerations
- • Consumer protection laws in user's residence may apply
- • Currency conversion governed by prevailing rates
- • Tax obligations per local jurisdiction requirements
- • Data protection laws as per Privacy Policy
- • Immigration laws of destination countries apply
Regulatory Compliance
- • UK education agent regulations
- • Consumer rights and protection laws
- • Data protection and privacy regulations
- • Financial services regulations (where applicable)
- • International education service standards
Legal Hierarchy:
In case of conflicts between these Terms and local laws, the local laws shall prevail to the extent of the conflict, but the remainder of these Terms shall remain in full force and effect.
13. Changes to Terms of Service
Modification Process
We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.
Material changes will be notified to users at least 30 days in advance through email and platform notifications.
Minor updates (typos, clarifications) may be made without advance notice but will be reflected in the "Last Updated" date.
Continued use of our services after changes take effect constitutes acceptance of the updated Terms.
Notification Methods
- • Email to registered email address
- • In-app notifications and announcements
- • Website banner notifications
- • Update to "Last Modified" date
- • Social media announcements for major changes
User Options
- • Review changes during notice period
- • Contact us with questions or concerns
- • Terminate services if you disagree with changes
- • Request clarification on specific modifications
- • Seek legal advice if needed
Version History:
Version 4.0 - January 15, 2025: Comprehensive update for EduTech platform integration
Version 3.2 - October 2024: Enhanced dispute resolution procedures
Version 3.1 - June 2024: Updated payment and refund policies
Version 3.0 - March 2024: Major revision for international services expansion
14. Contact Information
For questions about these Terms of Service, please contact us through any of the following channels:
Legal & Compliance Department
Email: legal@ukcosaglobal.org.uk
Phone: +44-2033930576
Office Hours: Mon-Fri, 9:00-17:00 GMT
Response Time: 3-5 business days
Registered Office
UKCoSA Global Ltd
85 Great Portland Street
First Floor
London, England, W1W 7LT
United Kingdom
Company Registration: England & Wales
Additional Support Channels:
General Inquiries: support@ukcosaglobal.org.uk
Technical Support: enquiry@ukcosaglobal.org.uk
Privacy Concerns: privacy@ukcosaglobal.org.uk
Emergency Contact: Available 24/7 for urgent matters
Social Media: @UKCoSAGlobal on major platforms
Terms Effective Date:
These Terms of Service are effective as of January 15, 2025, and will remain in effect until modified or replaced. By using our services after this date, you acknowledge that you have read, understood, and agree to be bound by these Terms.